Operational Support
At Comtrade Gaming, we offer a 24/7 operational support service to our customers for all gaming solutions. Our customer service department is designed with the customer in mind, therefore we promote long-term partnerships.
Our instant customer support services can assist you with issues that include
Pre-live system and operation setup
- Installation and configuration of all software components
- Setup, maintenance, and troubleshooting
Help Desk
- Coordination and management of issues
- Central point of contact by telephone or e-mail
- Call logging and monitoring of all help desk calls
- Telephone assistance for analysis and description of faults
- Allocation of fault category and resolution process
- Remote login using different ways for diagnostics and corrections
- Provision of monthly status reports on help desk call logs
- Initiate and manage an Emergency support calls to 3rd party support
Operating Systems Support
- Maintenance of OS environment according to system requirements, coordinating changes in OS environment, IP, and firewall plan according to system software needs
- Controlled application of system reliability and security updates for system and relevant 3rd party software according to software vendor and system software requirements
Database support and maintenance
- Monitoring of database included in a system, system upgrades, major changes, performance issues and optimization
- Regular database maintenance
- Managing all security aspects of system on database system level
Online gaming platform (software) support
- Online gaming platform application level monitoring
- Performing application maintenance upon request or as regular maintenance tasks
- Performing data and system analyses
- Provision of Business Continuity Plan and disaster recovery plan in cooperation with third parties
- System performance analyses
- Deployment of SW patches and major iGaming system upgrades
Steven Valentine
Chief Commercial Officer
Blažka Svoljšak
Marketing Manager